At Monese Limited we are committed to protecting and respecting your financial and personal privacy. Before going into detail, there are some important things to say about how we handle you personal information:
When we obtain your personal information we will always give you options to modify or delete information at any time. If you have any concerns about the information we hold you or the way in which we may use this information, you can contact us at any time using the contact details at the end of this Policy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Monese Limited of Floor 3, 1 Fore Street, Moorgate, London, EC27 9DT
We may collect and process the following data about you:
Information you give us.You may give us information about you by filling in forms on our site www.monese.com (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our services, search for a product, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial information, personal description and photograph, passport or other identification details.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
We use information held about you in the following ways:
Information you give to us. We will use this information:
We do not share your data with third parties for marketing purposes without your consent. You can tick the relevant box situated on the form on which we collect your data, if you do not want us to share your data with third parties for the purposes of contacting you in relation to products we consider may be of interest to you or for the purposes of sending information about our other products.
Except where you have indicated otherwise, if you are an existing customer, we may contact you by electronic means (e-mail or SMS) with information about goods and services similar to those of a previous sale or discussion of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
Information we collect about you. We will use this information:
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share you personal information with third parties with your consent and/or according to the terms of any agreement between you and us.
We may share your information with selected third parties including:
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Want early access to our latest features, exclusive offers and our weekly newsletter? Join the Monese Insider mailing list!
Open a UK account in minutes