UK Personal Fees and Limits

Fees

Your Monese Account is subject to the following fees. The fees detailed below relate to the core bundle of services provided to you that are core services in relation to normal use of your Monese Account. Our revenue is generated by the core fees that we charge to you. The other fees are charged to you on an ad hoc basis when certain services are used/required by you on your Monese Account.

We’ve set out the fees for your Monese Account below, which detail the core services of normal use of your Monese Account. The fees shown in euros apply if you have a Monese EUR Account, the fees shown in pounds sterling apply if you have a Monese GBP Account and the fees shown in lei apply if you have a Monese RON Account. We generate our revenue from the core fees that we charge to you. The other fees are charged to you when you use certain services on your Monese Account. If you have more than one Monese Account, you’ll only be charged the fees shown below for your Primary Monese Account and not for any other Monese Account you hold alongside.
The following fees apply if you’ve opened a Monese Account on or after 1 July 2019 (or if you opened a Monese Account before 1 July 2019 but didn’t choose your current Plan before 1 July 2019). However, if you open your Monese Account on or after 1 August 2020, the Plans and any features of the Plans available to you, including any fees and top-up requirements, may be different to the descriptions in this Agreement depending on the country you live in. Where this is the case, we will send you an email as soon as you have successfully opened your Monese Account, to explain any differences to your Plan, the features of your Plan, including any fees and top-up requirements. This information will also be displayed in your Monese App. If you do not like any of the changes described in the email, you are entitled to close your Monese Account at any time (see section 2.38 for details on closing your Monese Account).

Fees from 01/07/2019

Simple

Core feesMonthly Fee:FreeAnnual Fee:FreeMonese Account Opening:FreeClosing your Monese Account:FreeIssuance of Virtual Monese Card:FreeFirst physical Monese Card with your Monese GBP Account or Monese EUR Account:Free (£4.95 / €4.95 / 19.95 lei - standard delivery fee applies)Second physical Monese Card with your Monese GBP Account or Monese EUR Account:Free (£4.95 / €4.95 / 19.95 lei standard delivery fee applies)Card replacement (in case of being lost/stolen or expired):Free (£4.95 / €4.95 / 19.95 lei standard delivery fee applies)Real time transfers between Monese Accounts:Free (no currency exchange fee applied)Outgoing domestic transfers:FreeOutgoing International Payments from the Monese App:Your money is converted at the wholesale exchange rate at no adjustment plus a deduction of the currency exchange fee displayed in the app before the payment is confirmed (currency exchange fees start from 2% of transaction value, minimum £2 / €2 / 8 lei)Direct Debit:FreeApple/Google pay:FreePurchases with Monese Card in card currency:FreeIncoming bank transfer:FreeEU Customer Debit Card top-up:FreeInternational Debit Card top-up:Free

Foreign Currency Spend AllowanceAllowance (Monese Card only):£2000 / €2000 / 10,000 leiMonese Card purchases in Pounds sterling, Euro, Romanian lei and Swedish krona:Free

Monese Card purchases in foreign currency other than Pounds sterling, Euro, Romanian lei and Swedish krona, including:Online card transactions in currency different to account currency:Free within allowance Mastercard wholesale exchange ratePOS card transactions in currency different to account currency:Free within allowance Mastercard wholesale exchange rateApple Pay/Google Pay transactions in currency different to account currency:Free within allowance Mastercard wholesale exchange rateFee applicable once Foreign Currency Spend allowance detailed above is exceeded:2% Per Transaction

ATM & top-up AllowanceThe allowance is shared between transaction types mentioned below. The allowance is shared between all of your Monese Accounts:£200 / €200 / 1000 leiATM withdrawals worldwide:Free within allowanceCashback cash withdrawal in store (available for Monese GBP Account only):Free within allowancePost Office cash load (available for Monese GBP Account only:Excluded from the allowancePayPoint cash load (available for Monese GBP Account only):Excluded from the allowanceFee applicable once ATM & top-up allowance detailed above is exceeded:2% per Transaction

Cash depositsPost Office cash load (available for Monese GBP Account only):2% (minimum £2)PayPoint cash load (available for Monese GBP Account only):3.50% (minimum £3)Top up via Paysafecash (available for Monese EUR and RON Accounts only):2.5% per Transaction

Other feesChecking your balance and transactions in-App:FreeLocking and unlocking Monese Card:FreeMoney Management Features:FreeE-mail alerts, mobile notifications, in-App and SMS messages:Free (standard operator SMS charges may apply)Monese Customer Service:Free

Classic

Core feesMonthly Fee:£5.95 / €5.95 / 24.95 lei for using any number of Monese Accounts (for example if you hold a Monese Classic GBP Account and Monese Classic EUR Account as well, you’ll only pay £5.95 / €5.95 in total). After paying your first monthly fee when joining Monese Classic GBP, you won’t pay a monthly fee if you don’t have any money in your Monese Account.Annual Fee:£49.95 / €49.95 / 205.95 lei for using any number of Monese Accounts (for example if you hold a Monese Classic GBP Account and Monese Classic EUR Account as well, you’ll only pay £49.95 / €49.95 in total).Monese Account Opening:FreeClosing your Monese Account:FreeIssuance of Virtual Monese Card:FreeFirst physical Monese Card with your Monese GBP Account or Monese EUR Account:Free (free standard delivery)Second physical Monese Card with your Monese GBP Account or Monese EUR Account:Free (£4.95 / €4.95 / 19.95 lei standard delivery fee applies)Card replacement (in case of being lost/stolen or expired):Free (£4.95 / €4.95 / 19.95 lei standard delivery fee applies)Real time transfers between Monese Accounts:Free (no currency exchange fee applied)Outgoing domestic transfers:FreeOutgoing International Payments from the Monese App:Your money is converted at the wholesale exchange rate at no adjustment plus a deduction of the currency exchange fee displayed in the app before the payment is confirmed (currency exchange fees start from 0.5% of transaction value, minimum £2 / €2 / 8 lei)Direct Debit:FreeApple/Google pay:FreePurchases with Monese Card in card currency:FreeIncoming bank transfer:FreeEU Customer Debit Card top-up:FreeInternational Debit Card top-up:Free

Foreign Currency Spend AllowanceAllowance (Monese Card only):£9000 / €9000 / 45,000 leiMonese Card purchases in Pounds sterling, Euro, Romanian lei and Swedish krona:Free

ATM & top-up AllowanceThe allowance is shared between transaction types mentioned below. The allowance is shared between all of your Monese Accounts:£900 / €900 / 4500 leiATM withdrawals worldwide:Free within allowanceCashback cash withdrawal in store (available for Monese GBP Account only):Free within allowancePost Office cash load (available for Monese GBP Account only:Free within allowancePayPoint cash load (available for Monese GBP Account only):Free within allowanceFee applicable once ATM & top-up allowance detailed above is exceeded:2% per Transaction

Cash depositsPost Office cash load (available for Monese GBP Account only):Included in ATM & top-up AllowancePayPoint cash load (available for Monese GBP Account only):Included in ATM & top-up AllowanceTop up via Paysafecash (available for Monese EUR and RON Accounts only):Included in the allowance, after 2% (€2 / 10 lei minimum fee applies)

Premium

Core feesMonthly Fee:£14.95 / €14.95 / 69.95 lei for using any number of Monese Accounts (for example if you hold a Monese Premium GBP Account and Monese Premium EUR Account as well, you’ll only pay £14.95 / €14.95 in total). After paying your first monthly fee when joining Monese Premium GBP, you won’t pay a monthly fee if you don’t have any money in your Monese Account.Annual Fee:£124.95 / €124.95 / 585.95 lei for using any number of Monese Accounts (for example if you hold a Monese Classic GBP Account and Monese Classic EUR Account as well, you’ll only pay £124.95 / €124.95 in total).Monese Account Opening:FreeClosing your Monese Account:FreeIssuance of Virtual Monese Card:FreeFirst physical Monese Card with your Monese GBP Account or Monese EUR Account:Free (free standard delivery)First physical Monese Card with your Monese GBP Account or Monese EUR Account:Free (free standard delivery)First physical Monese Card with your Monese GBP Account or Monese EUR Account:Free Free (free standard delivery)Second physical Monese Card with your Monese GBP Account or Monese EUR Account:Free (free standard delivery)Card replacement (in case of being lost/stolen or expired):Free (free standard delivery)Real time transfers between Monese Accounts:Free (no currency exchange fee applied)Outgoing domestic transfers:FreeOutgoing International Payments from the Monese App:Your money is converted at the wholesale exchange rate at no adjustmentDirect Debit:FreeApple/Google pay:FreePurchases with Monese Card in card currency:FreeIncoming bank transfer:FreeEU Customer Debit Card top-up:FreeInternational Debit Card top-up:Free

Foreign Currency Spend AllowanceAllowance (Monese Card only):Unlimited allowanceMonese Card purchases in Pounds sterling, Euro, Romanian lei and Swedish krona:Free

Monese Card purchases in foreign currency other than Pounds sterling, Euro, Romanian lei and Swedish krona, including:Online card transactions in currency different to account currency:Free - Mastercard wholesale exchange ratePOS card transactions in currency different to account currency:Free - Mastercard wholesale exchange rateApple Pay/Google Pay transactions in currency different to account currency:Free - Mastercard wholesale exchange rateFee applicable once Foreign Currency Spend allowance detailed above is exceeded:n/a

ATM & top-up AllowanceThe allowance is shared between transaction types mentioned below. The allowance is shared between all of your Monese Accounts:Unlimited allowanceATM withdrawals worldwide:FreeCashback cash withdrawal in store (available for Monese GBP Account only):FreePost Office cash load (available for Monese GBP Account only:FreePayPoint cash load (available for Monese GBP Account only):FreeFee applicable once ATM & top-up allowance detailed above is exceeded:n/a

Cash depositsPost Office cash load (available for Monese GBP Account only):FreePayPoint cash load (available for Monese GBP Account only):FreeTop up via Paysafecash (available for Monese EUR and RON Accounts only):Free

Joint Account

Core feesMonthly Fee:FreeMonese Account Opening:FreeClosing your Monese Account:FreeIssuance of Virtual Monese Card:FreeFirst physical Monese Card with your Monese GBP Account or Monese EUR Account:Free (£4.95 standard delivery fee applies)First physical Monese Card with your Monese GBP Account or Monese EUR Account:Free (€4.95 standard delivery fee applies)First physical Monese Card with your Monese GBP Account or Monese EUR Account:Free (19.95 lei standard delivery fee applies)Second physical Monese Card with your Monese GBP Account or Monese EUR Account:Free (£4.95 / €4.95 / 19.95 lei standard delivery fee applies)Card replacement (in case of being lost/stolen or expired):Free (£4.95 / €4.95 / 19.95 lei standard delivery fee applies)Real time transfers between Monese Accounts:Free (no currency exchange fee applied)Outgoing domestic transfers:FreeOutgoing International Payments from the Monese App:Your money is converted at the wholesale exchange rate at no adjustment plus a deduction of the currency exchange fee displayed in the app before the payment is confirmed (currency exchange fees start from 2% of transaction value, minimum £2 / €2 / 8 lei)Direct Debit:FreeApple/Google pay:FreePurchases with Monese Card in card currency:FreeIncoming bank transfer:FreeEU Customer Debit Card top-up:FreeInternational Debit Card top-up:FreeForeign Currency Spend Allowance (Monese Card only):£2000 / €2000 / 10,000 leiMonese Card purchases in Pounds sterling, Euro, Romanian lei and Swedish krona:FreeMonese Card purchases in foreign currency other than Pounds sterling, Euro, Romanian lei and Swedish krona, including: __ __Online card transactions in currency different to account currency:Free within allowance Mastercard wholesale exchange ratePOS card transactions in currency different to account currency:Free within allowance Mastercard wholesale exchange rateApple Pay/Google Pay transactions in currency different to account currency:Free within allowance Mastercard wholesale exchange rateFee applicable once Foreign Currency Spend allowance detailed above is exceeded:2% Per TransactionATM & top-up Allowance. The allowance is shared between transaction types mentioned below. The allowance is shared between all of your Monese Accounts:£200 / €200 / 1000 leiATM withdrawals worldwide:Free within allowanceCashback cash withdrawal in store (available for Monese GBP Account only):Free within allowancePost Office cash load (available for Monese GBP Account only:Excluded from the allowancePayPoint cash load (available for Monese GBP Account only):Excluded from the allowanceFee applicable once ATM & top-up allowance detailed above is exceeded:2% per Transaction

Fees before 01/07/2019

Starter

Other feesAdditional/lost/family physical Monese card:Free (£4.95 / €4.95 / 19.95 lei standard delivery fee applies)Money Management Features:FreeCurrency exchange on using the Monese Card for ATM withdrawals and Foreign Currency Transactions in Pounds sterling, Euro, Romanian lei and Swedish krona):Mastercard wholesale exchange rateCurrency exchange on using the Monese Card for ATM withdrawals and Foreign Currency Transactions other than Pounds sterling, Euro, Romanian lei and Swedish krona:Mastercard wholesale exchange rate plus 2% of the transaction value (minimum €2 / £2 / 8 lei on ATM withdrawals)Currency exchange on outgoing international payments from the Monese App:Your money is converted at the wholesale exchange rate plus the currency exchange fee displayed in the Monese App before the payment is confirmed (currency exchange fees start from 2% of transaction value, minimum €2 / £2 / 8 lei)

Plus

Core feesMonthly Fee:€4.95 / £4.95 / 19.95 lei for using any number of Monese Accounts (for example if you hold a Monese Plus Account and Monese Plus EUR Account as well, you’ll only pay €4.95 in total). After paying your first monthly fee when joining Monese Plus, you won’t pay a monthly fee if you don’t have any money in your Monese Account.Monese Account Opening:FreeClosing your Monese Account:FreeIssuance of Virtual Monese Card:FreeFirst physical Monese Card with your Monese GBP Account or Monese EUR Account:Free (free standard delivery)Real time transfers between Monese Accounts:Free (no currency exchange fee applied)Domestic and global transfers:Free (subject to currency exchange fee, please see below)Direct Debit:FreeApple/Google pay:FreePurchases with Monese Card in card currency:Free (subject to currency exchange fee – see below)Incoming bank transfer:FreeEU Customer Debit Card top-up:FreeInternational Debit Card top-up:FreeTop-up via Paysafecash (available for Monese EUR and RON Accounts only):€2.5 / 12 lei per TransactionATM withdrawals:6 free transactions in your monthly fee period from all your Monese Accounts combined (€1.5 / £1.5 / 6 lei per withdrawal from 7th transaction. Subject to currency exchange fees – see below).

| Cashback cash withdrawal in store (available for Monese GBP Account only): Free | Checking your balance and transactions in-App: Free | | E-mail alerts, mobile notifications, in-App and SMS messages: Free (standard operator SMS charges may apply) | | Locking and unlocking Monese Card: Free | | Monese Customer Service: Free | | Post Office cash load (available for Monese GBP Account only: £1 | | PayPoint cash load (available for Monese GBP Account only): 2.50% (minimum £1)|

Other feesAdditional/lost/family physical Monese card:Free (£4.95 / €4.95 / 19.95 lei standard delivery fee applies)Money Management Features:FreeCurrency exchange on using the Monese Card for ATM withdrawals and Foreign Currency Transactions in Pounds sterling, Euro, Romanian lei and Swedish krona):Mastercard wholesale exchange rate plus 0.5% of the transaction valueCurrency exchange on outgoing international payments from the Monese App:Your money is converted at the wholesale exchange rate plus the currency exchange fee displayed in the Monese App before the payment is confirmed (currency exchange fees start from 0.5% of transaction value, minimum €2 / £2 / 8 lei )

Premium

Core feesMonthly Fee:€14.95 / £14.95 / 69.95 lei for using any number of Monese Accounts (for example if you hold a Monese Premium Account and Monese Premium EUR Account as well, you’ll only pay €14.95 in total). After paying your first monthly fee when joining Monese Premium, you won’t pay a monthly fee if you don’t have any money in your Monese Account.Monese Account Opening:FreeClosing your Monese Account:FreeIssuance of Virtual Monese Card:FreeFirst physical Monese Card with your Monese GBP Account or Monese EUR Account:Free (free standard delivery)Real time transfers between Monese Accounts:Free (no currency exchange fee applied)Domestic and global transfers:FreeDirect Debit:FreeApple/Google pay:FreePurchases with Monese Card in card currency:FreeIncoming bank transfer:FreeEU Customer Debit Card top-up:FreeInternational Debit Card top-up:FreeTop-up via Paysafecash (available for Monese EUR and RON Accounts only):FreeATM withdrawals:FreeCashback cash withdrawal in store (available for Monese GBP Account only):FreeChecking your balance and transactions in-App:FreeE-mail alerts, mobile notifications, in-App and SMS messages:Free (standard operator SMS charges may apply)Locking and unlocking Monese Card:FreeMonese Customer Service:Free Priority ServicePost Office cash load (available for Monese GBP Account only:FreePayPoint cash load (available for Monese GBP Account only):Free

Other feesAdditional/lost/family physical Monese card:FreeMoney Management Features:FreeCurrency exchange on using the Monese Card for ATM withdrawals and Foreign Currency Transactions in Pounds sterling, Euro, Romanian lei and Swedish krona):Mastercard wholesale exchange rateCurrency exchange on outgoing international payments from the Monese App:Your money is converted at the wholesale exchange rate

Joint Account

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Table of contents

Fees

Fees from 01/07/2019

Simple

Classic

Premium

Joint Account

Fees before 01/07/2019

Starter

Plus

Premium

Joint Account